My devices

schoolAgent › My devices shows every device and piece of equipment assigned to you: your laptop, your charger, your classroom projector. Everyone can open it, whatever their role. Open it from the agent's name at the top of the schoolAgent page, the menu.

Your devices#

The heading says how many are assigned to you, for example "3 assigned to you". Each card shows a picture (the device's own, or its model's), its name and model, its asset tag and its status. Ready for pickup takes the status's place once a repair is done and the device is waiting for you (Ready for pickup). "1 open ticket" means you've asked for help with it and the ticket is still open. The most recently changed come first, up to 100. On a phone, the cards list one under another with the picture on the left.

When nothing is assigned, it says "Nothing assigned to you". If a device you have is missing, ask your school to assign it to you.

Select a card to open it.

One device#

The device's page shows a large picture, its type, name and model, and its status (or Ready for pickup). Below:

• Asset tag and Serial number. Select the copy button to copy one, for example to give it to the helpdesk. Not recorded means your school hasn't entered it.
• School. The school it belongs to, when your school has recorded one.
• Tickets about this device. Your tickets about it, open or not. Select one to open its page.

My devices at the top goes back to the list.

If the device has been returned or given to someone else, the page says "This device isn't assigned to you".

Ready for pickup#

When a repair is done, the device's page says Ready for pickup and shows:

• Where. The repair kiosk you left it at, and where that stands, for example "Pick it up at Library Kiosk, Washington MS." For a repair you didn't drop off at a kiosk, the device's school.
• What to bring. "Bring your student ID or school email" when the kiosk asks who's collecting it, and any spare to hand back, by its tag.
• Since when, in your own time zone, and the ticket number. Select the number to open the ticket, when you asked for it.

A device is ready for pickup when its repair ticket is Solved and it hasn't been picked up yet, and the team has it: you left it at a repair kiosk, or its status means In repair (how the team marks a device they took in by hand). A solved ticket about a device you still carry never says Ready for pickup. Once staff complete the pickup, it goes back to its usual status.

When a device you left at a kiosk is ready, you also get a notification in schoolAgent's bell and an email, once. See Repair kiosk.

Report a problem#

Report a problem files a ticket about this device. You need Create tickets (tickets.create); without it, the button isn't there.

1. Describe what's wrong, for example "The screen flickers and it won't charge", and select Draft ticket.
2. Check the Subject, Description and Priority schoolOS drafted, and change anything.
3. Select Create ticket.

The ticket is linked to the device. Select Follow it in My tickets to see replies. See My tickets.

Ask about this device#

Ask about this device opens a new chat with the device already named in the message box, for example "About my Chromebook 006 (COV-CB-006): ". Finish your question, like "how do I connect it to the classroom projector?", and send it. The button shows when you can use the chat.