Set Otto's suggested prompts

Suggested prompts are questions your account adds to Otto's start screen, so people can ask something useful in one tap. Use them for the questions your district asks every week: "How many Chromebooks are at each school?"

Find them on the Suggested tab of Admin › Otto › Prompts. The Review queue tab next to it lists the questions Otto couldn't answer well (Review questions Otto couldn't answer well). The prompts for schoolAgent, the chat on your website, are separate: set those in Admin › Agent › Configuration.

Where they show#

When someone opens Otto, the Suggested list shows up to 3 rows. What's worth a look in their own data comes first, like "4 devices marked missing, lost or stolen". Your prompts fill the rows that are left.

So on a busy day, people may see none of your prompts. On a quiet day, a new account, or if the counts can't load, they see your first three. Put the most useful one first. How Otto picks its suggestions explains the rest.

Selecting a prompt asks it in Otto right away.

Add and remove prompts#

1. Type a prompt in the box and press Enter, or select Add. To add several at once, paste them one per line.
2. To remove one, select the × on it.
3. Select Save prompts. Your own Otto panel updates right away. Other people see the new prompts the next time they load schoolOS.

The counter shows how many you have, out of 8. At 8, the box is locked until you remove one. The same prompt twice (ignoring capitals) is only added once. Prompts show in the order you added them: to reorder, remove and add them again.

Nothing changes for anyone until you select Save prompts.

What a prompt can ask#

Otto only reads, so its prompts have to be questions. When you save, each prompt is checked. If one breaks a rule, nothing is saved and Invalid suggested prompts lists which one and why:

• At most 8 prompts.
• At most 200 characters each.
• No duplicates.
• No actions. "Close the ticket" or "Email the teachers" would promise something Otto won't do. Ask instead: "Which tickets have been open more than a week?"

Fix or remove the prompt and save again.

Which should I choose?#

There are two sets of suggested prompts, for two different audiences:

| Set | Who sees it | Put here | | --- | --- | --- | | Otto, on this page | Staff and admins who use Otto, about your schoolOS data. | Questions about your own numbers: devices, tickets, tasks. | | schoolAgent, on Admin › Agent › Configuration | Families, students and staff chatting with schoolAgent on your website or in schoolOS. | Questions your knowledge answers: calendars, enrollment, how to get help. |

Since only up to 3 rows show and data suggestions come first, your first prompt matters most. Lead with what people need on an ordinary day, not a once-a-year question.

Examples:

• A Chromebook 1:1 program puts "How many Chromebooks are at each school?" first, and "Which devices are checked out to students at Lincoln Middle?" second, because those are what the building techs check every week.
• A Facilities team adds "How many open Facilities tickets are there by topic this month?" so the director gets the week's picture in one tap, even on a day with nothing urgent.

Who can change them#

People whose role has Manage Otto. It doesn't need schoolAgent. schoolOS staff with view-only access can open the page but can't save.