My work

Helpdesk › My work is for technicians on the move. It lists only what's assigned to you and still open, in big cards that work on a phone. It's where you start a job, finish it and snap a photo of the fix.

You need Work as helpdesk staff (tickets.staff) to open it.

The header#

The title is Technician, with "My assigned field work" under it. Refresh reloads your work. The page doesn't update on its own.

If your device loses its connection, a banner says "You are offline." Buttons that change work are turned off until you're back online.

Assigned tickets#

Up to 50 tickets assigned to you that aren't solved or closed, from every department you work in: IT tickets and Facilities work orders side by side. Each card has the ticket number, department, subject, status, priority and location. Select a card to open the ticket.

A department you aren't a member of never shows here, even if something in it is assigned to you. See Departments.

Assigned tasks#

Tasks assigned to you with the status Open, In Progress, On Hold or Blocked, from every department, including your checklist steps. Each card shows the task reference, its ticket, name, details, location and room, and due date.

• Start work. Sets the task to In Progress.
• Complete. Sets it to Done, and the card leaves the page.
• Technician note. Type a progress note and select Add note. It's saved as an internal comment on the task.
• Photos and files. Attach pictures of the finished work.
• Open linked ticket. When the task belongs to a ticket.

Changing a task needs Update tasks (tasks.update).

Select Start work when you arrive, so your team sees the task is In Progress. Select Complete only when the job is done: the card leaves the page. If you have to stop partway, say to wait for a part, add a Technician note saying what's left and leave the task In Progress. This page can't put a task On Hold or Blocked; do that from the task on its ticket.

For example, a middle school tech assigned "Swap cracked screen, Room 204" selects Start work at the classroom door, snaps a photo of the new screen, types "Replaced, tested with student" and selects Add note, then Complete.

When nothing is assigned, it says "No open work is assigned to you."