Work in more than one district

Some people work for more than one district: a technician shared by two districts, or a consultant who supports several. You keep one sign-in for all of them. Each district adds you on its own, gives you its own role, and sees only its own tickets, devices and people.

Sign in#

Sign in the way you always do: Google, Microsoft or your email and password. Your password is the same in every district, and Forgot password changes it for all of them.

A sign-in stays open while you use schoolOS. It ends after 12 hours without any clicks or typing, and after 3 days at most however much you use it (schoolOS Super Admins: 24 hours and 7 days). After that, the next page you open asks you to sign in again and then takes you back to it. Switching district doesn't restart the clock.

While you work, schoolOS renews your sign-in in the background without resetting the open page or your unsaved edits. You still need to save your changes; session renewal does not save them for you.

If you belong to more than one district, schoolOS asks which one to open. The one you used last is first, marked Last used. Select a district to open it. On a district's own schoolOS address (like riverside.theschoolos.com), you go straight to that district.

A district appears only while you can sign in to it. It's left out when:

• the district has turned off the way you signed in, like Google. Sign in another way to see it.
• you signed in with a work or school Microsoft account, and the district has bound Microsoft sign-in to its own Microsoft organizations, not yours. See Microsoft organizations.
• your account in that district is turned off, or the district's schoolOS account is.

Switch district#

Select your picture in the top right, then Switch district, then the district to open. A check marks the one you're in. The page reloads in that district, with your role there.

If your role changed in the district you're opening, the switch loads your current role there. If your current sign-in was ended by a role change or password reset, sign in again before switching.

Switch district appears only when you belong to more than one. schoolOS staff don't see it; they open a district by impersonating someone in it.

When a district adds you#

When a district adds you and you already use schoolOS in another one, you get an email saying which district added you and as what. There's no new password: sign in as you already do. Nothing changes in your other districts.

Someone who emailed a district's helpdesk without being added there doesn't see that district in the list until the district adds them.