Account branding

The Branding tab of Admin › Account › Account Settings is where you give schoolOS your district's look: a logo and two colors. They're used in:

• Every email about your account, like ticket updates. Your logo sits beside the schoolOS mark at the top.
• schoolAgent, unless you give the agent its own logo and colors in its Appearance settings.
• Your sign-in page, on your vanity URL: your logo and name at the top, your primary color behind the page and on its buttons, and Powered by schoolOS at the bottom (Sign in to schoolOS).

Until you set them, emails use schoolOS's own green and orange, with no district logo.

Anyone whose role has View account settings can see this tab. Changing it needs Change account settings. Every change is recorded in the audit log. schoolOS can also set your branding for you; whichever change is saved last wins.

Which should I choose?#

One look, or two. schoolAgent's Appearance settings have two switches, Use the account logo and Use the account colors.

| Setup | What people see | Choose it when | | --- | --- | --- | | Set it here, switches on | Emails and schoolAgent look the same. Change it once, here. | You want one look everywhere. Most districts. | | Set it here, switches off | Emails use this page; schoolAgent uses the logo and colors set on the agent. | The agent needs a different look from your emails, for example a Technology department logo on the IT help site. | | Only on schoolAgent | schoolAgent uses its own. Emails borrow the agent's logo, but keep schoolOS's green and orange. | Avoid it: set colors here too, so emails match. |

How to start: fetch or upload. If you see Pull it from the website, use it first: it fills in a logo and both colors in one step, and you fix anything that's off. Upload the logo and type the colors yourself when your website's logo is a banner photo, sits on a dark background, or belongs to a different part of the district.

For example, a district whose website header is a white logo on navy fetches its branding and gets navy as the primary color, but a white logo that disappears on the email's white background. Upload a dark version of the logo instead, and keep the fetched colors.

Pull it from the website#

This box only appears when schoolOS has turned it on for your account. It's the fastest way to start.

1. Enter your district's website, like district.k12.wa.us.
2. Select Fetch branding.

schoolOS copies the logo from the site and picks its two main colors, and saves both. Check the result: everything stays editable below. If the colors come through but the logo doesn't, the message says so. Upload the logo yourself.

Account logo#

Hover over the logo tile (or tab to it) to see its buttons:

• The upload button chooses an image from your computer.
• The trash button removes the logo.

The logo saves as soon as you choose it. There's no Save button for it.

• Use a PNG, JPEG, WebP or GIF under 2 MB. SVG isn't accepted, because Gmail and Outlook don't show it.
• A wide logo on a transparent or white background looks best. Emails show it on white, up to about 120 pixels wide.

When the tile says Nothing uploaded, emails carry no district logo. If you see Using the schoolAgent's logo, your account has no logo of its own, so emails borrow the one set for schoolAgent. Upload one here to use a different logo in emails.

Colors#

• Primary color. The strip across the top of every email, and schoolAgent's header and buttons.
• Accent color. Buttons and links in emails, and highlights in schoolAgent.

Type a hex code, like #27554D, or select the round swatch to pick one.

Where it shows, under the colors, draws each place your branding appears, in the colors you've picked even before you save them:

• Emails: every email about your account, with a sample View ticket button.
• schoolAgent: the chat on your website, unless an agent has its own logo or colors. Customize schoolAgent opens its appearance.
• Help Center: your help center, unless you gave it its own branding. Customize the help center opens its Branding settings.

Colors don't save on their own. Select Save colors when you're happy, or Discard to go back to what's saved.

If you see Account colors aren't available yet, colors haven't been switched on for your account. The logo still works.